Wednesday, June 22, 2011
Ortlieb
One of the clips on one of my rear panniers broke a few miles after we got back from canada. I went over some railroad tracks and heard a snap.
Our panniers are made by ortlieb, which is known for its good quality. So, i was a little suprised and annoyed it broke. We were able to make it rideable and once we got back in cellphone range we called ortlieb.
Rachel's rear derailer broke, but sram is providing her an upgrade once we get to white fish. Soon, hopefully we can write a positive about sram.
Ian at ortlieb usa only asked for a picture of the damage, approved the warranty, and mailed out the replacement part the next day. I got it monday, installed it, and have been riding great since. Great customer service like that really means alot when you are riding cross country.
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Even though it's part of the whole "take it as it comes" deal, I feel kind of responsible for the equipment failures.
ReplyDeleteI'm glad those two stories both look to have happy endings!
Here's to no more mechanicals...
Dear wonderful David: nope. Not your responsibility!
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